PC Computer Repair Amateurs Taking the Simple Way Out - The Destroy and Reimage Fix
Author: Bill Arnoldi
This tactic in the Computer repair sector ranks close near the top of my frustration list of patterns by numerous PC Computer repair "Gurus". I am referring to the pattern of a few unprofessional PC Computer repair technicians, and even some big company franchises, taking the easy way out to fix a Computer by informing the client that they have no alternative but to replace the hard drive and Reimage everything.
Hi, I am Bill Arnoldi, proprietor of FireBall Tech PC Repair in Tucson, Arizona. In my mind, I am still seeking to ascertain how a "skilled" tech can call wiping and reimaging a "fix" for any Desktop Computer repair trouble. On my list of remediations, that is my last resort. More Often Than Not it kind of leaves me feeling a bit thwarted. But, as I seldom have to ever do that, I think only three or four times in the last eighteen years, it is not a huge matter for me.
So why do numerous computer repair technicians find it so simple to end up demolishing the customer's data and formating their hard drive as a solution to a PC Computer repair problem? Here are a couple of of the reasons.
1. They in truth do not know how to repair the problem. This is the number one reason. Most of the time this is the method most frequently practiced by "Gurus" that have minimal skill in really troubleshooting and repairing Computers, you acknowledge who they are. Its the individual, oftentimes hardly out of high school, that grew up playing with PC computers and built their own gaming system so he guesses they are an expert at fixing desktop computers, or the person that home studied the certification books and went forward to get a credential because they answered all the questions correct on a piece of paper. Any way it goes, they just don't have the skill and this is their sole solution to a somewhat challenging issue. What is even worse is they are taking advantage of the client that is relying on their "expert" decision that this is the SINGLE remedy to their issue, frequently leaving the customer with a feeling of regret for not having backed up all their data, written documents and movies and losing them because of the Reimage.
2. Volume equals more profits. It takes longer to troubleshoot and attempt repair paths on a PC Computer with complicated problems. Often a client is searching for the best cost for the PC Computer fix. In order to remain competitive and preserve a bulk of business, a PC repair company may resort to the format and restore of a PC because it requires significantly less time than actually resolving the problem. Thus, they can make more money by engaging the speediest route to getting the PC Computer up and running again. Again this is not ordinarily in the client's best interest because they end up by and large losing their information and needing to Re-image all of their software applications on their own.
3. Laziness. This incorporates a fragment of both of the preceding plus a poor attitude, but is really self-explanatory. The PC technician or the company philosophy is to take the easy way out, head off potential ramifications, get the Computer out the door fixed, and do so with the smallest amount of effort, time and expense. It is a "repair mill" mentality. In general, they just don't worry about the customer. Rather, it is all about whatsoever is easiest and most profitable. Again, the consumer becomes an blameless victim of amateurish business attitudes and patterns.
A comment response by a self-declared PC Computer repair guru on a forum posting by some other newbie technician asking "What's a good turnaround time on PC Computer fix for clients?" read the following: "It really counts on patronage, If you want to do this in a full time extent, you should be able to do this in about 8 to 12 hours. If you just reimage the PC it shouldn't take more than 2 hours." I guess we know how he operates.
A true computer repair tech can conclude virtually any problem without resorting to formatting a hard drive and reimaging the OS, also referred to as reimaging a PC. A PC repair tech with a genuine concern for the consumer's best interest will use everything in their arsenal to fix a problem before resorting to a total reimaging of a PC Computer system.
In my own Tucson PC repair, I can site a lot of cases wherein a client brought a PC to me because they were told by some other PC repair person that it was essential to reimage the customer's PC Computer resulting in absolute loss of their information, only to ascertain that indeed, it could be restored without any loss. Yes, sometimes it costs more than than reimaging a system as a result of the extended repair processes, but the client more often than not would preferably pay a bit more than lose all their data, and all too frequently, their treasured libraries of family memories on the Desktop Computer in digital pictures.
My suggestion to consumers is to ask around and discover the reputation of the Computer repair tech. Don't be unwary and easily accept a PC repair technician's statement that a total wipe and Re-image of the hard drive is required. Drill them on the causes why it is inevitable, and what the choices are. At the very least, always tell a PC repair person or company that they should contact you for authorization prior to formatting your hard drive and reinstalling your PC. Be conscious as well, that numerous of the large franchise operations use a business model wherein a series of mandated nominal troubleshooting gradations are taken on before the company policy dictates a total Reimage of the Desktop Computer is required for problem resolution.
Article Source: http://www.articlealley.com/article_1786022_11.html
About the Author: Bill Arnoldi is the owner of Fireball Tech Tucson Computer Repair and Core Business Strategies, an former IT executive with over 18 years of experience in system design, networking and Internet marketing including SEO, SEM, WSO.
http://www.fireballtech.com
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