Choosing between different types of computer services

Choosing between different types of computer services

Author: Sunil Punjabi

Everybody is in need of a computer to survive. And all computers are in need of a computer repairs services to survive. The only difference could be in the type of computer different people may opt to have, and the type computer services different people may prefer to use. computer services may be provided through remote access, or through telephone, or may be provided onsite.


There are plenty of computer repairs services all over and they make available various types of computer services. These may be online services, telephonic services, or onsite services. An individual's choice of the type of Computer repairs service would depend on various factors like the nature of the problem, the customer's technical know how, his exigencies of time, and his preferred medium for taking guidance.

All computer manufacturers have their own computer services and it will be made available to the buyer especially during the machine's warranty period. This service may be provided online or offline. Most manufacturers will have an ID for a computer they have sold, using which they will be able to remote access the buyer's computer and do minor repairs or jobs like software upgrades. computer repairs services other than that of the manufacturers will also have such remote access repair facilities with which they undertake computer repairs.

Service providers often prefer to use this remote access facility since it frees them from the problem of traveling to the customer's location. However, all problems cannot be rectified online. Hardware related problems might require personal inspection of the machine by the computer repairs technician and in such cases they will have to provide onsite services whether they are the manufacturing company themselves, or other service providers.

If the computer owner is not very tech savvy, he may prefer to get onsite computer services rather than online help because he may have difficulty in explaining the problem through a live chat or through messages. With onsite help, the customer would need to give limited explanation to the technician.

A customer's availability may also be an influencing factor in choosing between online and onsite computer repairs. If he is hard pressed for time, he may not have the time or patience to explain the problem through email or chat and might prefer to have the technician come in person and rectify the problem onsite. At the same time, if his computer requirement is such that he wants the machine repaired instantly without losing time, he may opt to get it done online.

computer services may also be provided telephonically where the technician will give oral instructions to the client to delete files, or enter codes or words at different locations, or add or install programs to solve the problem. Similar instructions may be given online also for computer repairs, where the customer will be guided by the technician to do the repair themselves. Both these are viable repair options as well as time savers, but to be able to use it the customer's knowledge of both hardware and software should be reasonably good.

A customer's choice between taking online and telephonic computer repairs guidance will also depend on whether he or she is more comfortable with the oral medium or written medium. Some people prefer to get the words written where they will be spelt correctly and can be copy-pasted when necessary. Nobody is likely to have any problem with onsite computer services, where the technician will be face to face and will be fully in charge.


PCSoft is a Sydney based computer repairs, computer maintenance, and computer services Company and provides same day onsite support, repair and service anywhere in Sydney. We can send a computer technician to your home or office for onsite assistance today.


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